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Reneé L. Tompkins
Email direct:
renee@wardandmeyerscpa.com
SUMMARY
My background includes comprehensive experience as a Business, Project, Office, and Customer Service Manager overseeing projects and having direct involvement in Business Development, Scheduling & Planning, Project Management, Inside/Outside Sales, Purchasing, and assisting in the daily operations with the President, Vice President, Controller, and Human Resources.
Well organized, dependable professional who takes great pride in her work and work ethic
Provide impeccable service to build customer loyalty and relationships
Detailed, with a high value on accuracy and a self-starter with strong follow through
Able to communicate effectively
Love working with and meeting new people
Understand the importance of effective interaction within all levels of organization
Able to work in a team and independently Outstanding track record of performance Highly skilled in developing excellent relationships with key decision makers and business partners to support overall sales and marketing objectives Conscious of maintaining my friendly manner and professional appearance both in person and on the telephone so that the first impression is always a positive one 14+ years of working with the professional public Strong Internet and intra-communications Comfortable in working in a fast paced environment Posses good judgment and common sense Eager to learn new skills and acquire knowledge to enhance the quality of my output Does whatever it takes to get the job done Highly motivated professional with exemplary abilities in managing multiple tasks Hard working individual and can accomplish anything I set my mind to
Winthrop University – Rock Hill, S.C.
Continuing Education Courses in Business Management, 1994-1996University of Florida – Gainesville, FL
Bachelors Degree in Business Administration., 1994O.C.A. High School – Ocala, FL., 1989 Member of The Key West Sunrise Rotary Club, Key West Chamber of Commerce, and Committee Chair for the American Cancer Society’s Relay For Life
2001-2004
Remote Territory Sales Representative
Service - oriented sales representative with over 3 years of specialized experience in the payroll and human resources outsourcing industry Maintained client base of 350 clients (Key West to Florida City) Dedicated to achieving sales targets while providing excellent customer service. Sold products and services to prospective customers to meet monthly sales quotas Evaluated prospective customers payroll needs and recommended products and services based on customer requirements Delivered sales presentations and demonstrations to maximize sales performance Increased payroll sales through active telemarketing, cold calls, and networking with Banks, Insurance Companies and CPA’s Assisted new businesses with establishing a Federal Identification Number with the IRS, and State Unemployment Numbers as well as explaining basic payroll and workers compensation requirements. Demonstrated attention to detail when completed all tasks Provided answers and/or resolutions to customer inquiries Continually reviewed my work to ensure accuracy, timeliness, and overall quality Routinely scheduled appointments with CPA’s, Banks, and Insurance Companies to update them on Paychex products and services Increased Paychex exposure by participating in Key West Chamber of Commerce Trade Show Coordinated marketing efforts by compiling Telemarketing, Cold Call, and National Sales lists of prospects and current clients Assisted payroll operations department with new client paperwork such as Federal ID, State ID, 941’s, 940, employee W4’s, direct deposit and payroll for the given pay period Completed and submitted accurate expense reports and business activity reports on a weekly basis Increased product knowledge by successfully completing advanced payroll training
modules, sessions, and seminarsCommended for providing exceptional personal service by demonstrating familiarity with
customers and their accounts, and sensitivity to their priorities and needsTrained CPA’s on selected payroll topics so that they could receive CPE credits in those
selected areasIncreased Paychex exposure due to successful networking with current clients and professional community Overcame perceived obstacles and worked quickly and decisively to meet customer time constraints Established a network of support experts to successfully refer workers compensation and employee benefits when we were unable to write clients on Paychex’ policy
1993 - 2001
Southeast Valve, Inc. / Charlotte, N.C.
Business ManagerMonitor production of valve repair (shop and field work) and provided daily direction to Plant Manager based on operational schedules; primary interface between production and office personnel and corporate management. Represented office at departmental Sales and Operations Planning Meetings in which weekly production plans were finalized and shop/field-work performance was presented and reviewed. Made and influenced day to day tactical decisions which supported business, quality and safety objectives of the company. Observe incoming orders and production activities in progress throughout the shop to ensure that work is completed on schedule. Supervised daily operations of customer service and provided leadership, administrative support, and performance feedback to support the achievement of organizational goals Assured quality standards, productivity and schedule adherence requirements were met or exceeded Interacted effectively in a team environment and fostered open two way communications Monitored all jobs and orders through completion date Assisted customers with technical product information, problem resolution, order processing, scheduling and expediting Performed on-going analyses of customer accounts Compiled, prepared, and distributed important and confidential information Supported employee development through effective leadership, counseling, and feedback sessions Recruited and trained sales staff and office and shop employees on company policies and procedures Processed information for new employees such as personal information, direct deposit, tax forms, insurance benefits, uniforms, employee questionnaire’s, pre-employment physicals, and drug screenings Handled all employees’ questions about payroll, insurance, company policies and procedures Worked closely with controller on month-end reports and verified gross margin reports Planned, coordinated, and worked industrial and product trade shows in FL, N.C., S.C., VA, and GA Evaluated “camera ready artwork” for specific product, then forwarded to manufacturers for processing Coordinated mass mailings to targeted and prospected customers Created sales and marketing brochures and literature used by Inside and Outside Sales staff Traveled quarterly with Vice President and Outside Sales Manager to call on our top ten customers and meet with key decision makers Monitored sales and processed sales leads Coordinated with Inside and Outside Sales teams in identifying and targeting new clients in designated territory base Generated sales through weekly planning and strategy meetings and by making cold calls to account base of 150 previously identified prospects Negotiated contracts with customers Provided administrative support to sales team Developed, prepared, and proofed proposals and information packages to customers Worked with sales staff to ensure customer requirements were met or surpassed Supervised Office, and In-Side/Outside Sales staff while working with the President, Vice President, Controller, and Human Resources with the daily operations of the business Assembled project teams, coordinated resources, facilitated weekly staff meetings, and helped guide teams Conducted new software and network training for current users and newly hired office and sales personnel Developed and maintained department logs Interacted heavily with customers and vendors Maintained company vehicles and trailers Traveled regularly to satellite branch in VA to assist in operations Planned and coordinated all office and operations functions Verified accuracy of data entry Helped grow new service company from $0 to 5 Million Dollars of sales revenues in 8 years and 0 to 25 employees respectively Ground floor involvement in establishing on-site service facility in North Carolina and Virginia Recognized and commended for my flawless attendance for over (8) years Received numerous merit awards for exceptional performance Developed and implemented marketing and promotional literature for Inside and Outside Sales Successfully cross-trained sales team on use of facility software to access customer information and prepare quotes on in-house jobs and fieldwork Created a field service time sheet template to be used in the field to keep track of employees and subcontractors hours worked and equipment used Worked with IT Department to successfully create a Valve Repair database for all types of valves serviced Commended for building strong rapport with clients by clearly understanding their needs and tracking their products and orders as they were processed, repaired, and then delivered to them Custom designed trade show booth and exhibit materials Proficient in use of Microsoft Office, Word, Excel, Internet Explorer, Outlook, QuickBooks, Abra, Made 2 Manage, ATX, Bill Quick
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Ward & Meyers LLC,
Certified Public Accountants
3201 Flagler Ave. Suite 506
Key West, FL 33040
Phone: (305) 293-0265
Fax: (305) 293-0263
Email: info@wardandmeyerscpa.comDesigned, maintained and hosted by Key West Online
